Experts in Front Line Leadership

Prepare for Promotion to Supervisor by asking these Five Questions
You are thinking about applying for a new team leader, supervisor or manager position. You are imagining the prestige, the new found power you’ll have and hopefully a raise! Unfortunately the initial excitement and glamor of the promotion will be replaced with the realities that confront every new leader: Stress[...]
Dealing with Dominant and Disrespectful Employees
A popular topic in the Front Line Leadership course is dealing with different personality styles. And one thing supervisors say is quite challenging is when one their employees has a dominant, driver personality type. A dominant employee will typically do these things: – Boss around their co-workers. – Tell their[...]
5 Reasons a Simple Notebook is a Supervisor’s Most Valuable Tool
Front line supervisors, managers and team leaders can have a positive impact on their success if they use a simple pocket sized notebook as part of their daily management routine. The most obvious use of the notebook will be to document issues that support progressive discipline but that’s only the[...]
Missed Opportunity to Motivate with Metrics
How did one client boost output on one of their production lines? Simple, it began with the question, “At what speed is this machine designed to run?” The answer was surprising – the machine was running at 30% less than it could have been running. There can be some good[...]
Give the Freedom to Fix Frustrations
The managers of two different groups I worked with recently both feared that their employees wouldn’t contribute ideas and that the session would be a dud. As it turned out one group identified 36 opportunities for improvement and the other 20 ideas. The opportunities for efficiency and customer impact were[...]