Experts in Front Line Leadership

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Tips to Improve the Hand Off Between Shifts
More and more, production facilities operate across multiple shifts. This requires good coordination to ensure a smooth transition from one shift to the next. Many companies will use written shift notes to communicate key highlights from the previous shift. The shift notes are inadequate for one major reason — most supervisors don’t[...]
Three Tips to Avoid Silos
Silos can form in your organization where there is unintended competition or rivalries between departments, production teams, locations and shifts. Think of a grain silo sitting outside a barn in the country. The function of the silo is to separate and protect the good contents on the inside and keep away[...]
Three Tips to Improving Employee Perceptions that Management Cares About Them
Many organizations measure employee satisfaction through surveys. One client realized they had a problem when they saw the results. The scores on their most recent employee survey came in and one of the questions had a very low score. This was a question about whether employees felt that management cared[...]
Reducing interruptions to be able to get important work done
Many leaders say they have trouble getting to their most important tasks because they’re constantly interrupted throughout the work day.  In addition to the daily volume of emails and phone calls, having team members coming by your office with questions, issues or in constant need of approval can be a[...]
New Supervisors: Technically Competent but not Leadership Competent
The vast majority of new front line supervisors are promoted from within based on their technical skills. They quickly learn that it’s the people dynamic that can be the most frustrating and stressful. One study revealed that most leaders are on the job for 13 years before they get access[...]