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When Leader Helpfulness Creates Helplessness
 As a leader, you’ve probably been made to believe that being helpful is a good thing. And usually, it is. But, did you know that there are instances when helpfulness is a bad thing? It all comes down to accountability. When your team member comes to you and they’ve got[...]
Avoid These Disciplinary Mistakes
 Are you making these disciplinary mistakes? If so, you may be creating a worse situation with your employees. Correcting unacceptable behavior and performance is a part of a leader’s responsibilities. But as a leader, when you don’t do it well, you’ll end up more frustrated than before you started.[...]
Praise: How to See and Say it
 Let’s look at praise: how to see it and how to say it. Every leadership program, including ours, will tell you that positive reinforcement is a good thing. It helps motivate your team and builds on the good things happening in your department. The question for you is how[...]
The Importance of Productivity
 Productivity should be a major focal point for virtually every leader, because your team’s output has a direct impact on revenue and cost. Productivity is how much output your team can generate within the resources you have available. The more you can produce with the resources available, the greater[...]
Is it Skill or Will?
 Is it a matter of skill or is it will? That’s the question you need to ask yourself when a team member isn’t meeting your expectations as a leader. Knowing whether the gap in performance is a skill issue or a motivation problem helps you gain the clarity you need[...]
Fusion or Fizzle

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