"process improvement" Archives - Unique Training & Development

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Leaders: Document Observations and Issues
There are two main reasons that leaders should document observations, questions and issues: Provide back up for any disciplinary actions. Ensure employee questions and issues get addressed and closed out. It isn’t uncommon for supervisors to rush to the HR department with an employee issue and want to provide disciplinary[...]
Help Employees Become Process Experts
 Many leaders complain about having their team members relying on them to answer every question, troubleshoot every problem and make every decision. They want their employees to think for themselves, do basic troubleshooting and make certain decisions. When questions come up and machines break down, someone needs to come[...]
Handling Turnover and Retention
Let’s discuss how you, as the front line leader, influence the turnover and retention in your department. Turnover is very expensive for leaders and organizations. You need employees to want to come to your place of business to work. You also need them to stay with you, so you can[...]
New Manager, New Department
Read, watch, or both: the following is a transcript of the above video. We’re going to look at the challenges when managers are assigned to new or different locations, departments or divisions inside your company, what’s good about it, and how to approach making changes. If you’re reassigned as a[...]
You’ve likely heard the expression, “What gets measured, gets managed.” And companies have improved their capability to measure dozens, or sometimes hundreds of data points that reflect how the business is performing. Unfortunately, managers are falling into the trap of “teaching to the test” which means that they harp on[...]
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