FREQUENTLY ASKED QUESTIONS [FAQ's] 
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Q: Do you offer public
seminars and on-site training?
A:Most of our training is
delivered on-site, exclusively for your organization. This gives you
full control over scheduling and allows you to select the specific
topics and options that will best meet your needs. Occasionally we
will offer a public seminar, based on demand.
Click here for upcoming
seminars. It is also possible to arrange a public seminar in your
area and invite other companies to share the cost.
Q: How many
participants can be accommodated in the training room?
A:Group training is best
with a minimum of six participants. The best sized group is 12 to
15 participants. It is possible to train much larger groups, however
the direct interaction with the instructor will be reduced. If only
one or two people require the training, you can consider
coaching,
purchase a video program or license the ability to conduct the training
yourself.
Q: Should
managers attend the same training sessions as supervisors, working
leaders and employees, or should they have their own separate sessions?
A: It depends on the dynamic
between the manager and his or her direct reports. It is positive
to have the manager in the same session, however if the direct reports
choose not to participate actively when their manager is in the
room, we will recommend that the manager not attend. In some situations
managers are too busy to attend all the training sessions and we
can offer executive briefing sessions instead.
Q: What if
we are not sure if we have the right people in place?
A:Typically in any group
of working leaders, managers, supervisors or employees there will
be 10-15% of the group that is either unsuited for their role or
unwilling to change. It is almost impossible to know in advance
precisely who will do well and who won’t. Many companies will
use the training as a tool to determine if the person should continue
in their current role or be reassigned or replaced. By delaying
the training until the best candidates are in place will delay the
benefits that will be gained by 85-90% of the group.
Q: What happens
after we complete an on-site training program and then add new people
who would benefit from the same course?
A:There are a number of
options. You can wait until you have approximately six participants
and re-run the training. You can enrol new participants into one
of our public workshops or arrange a public seminar in your area.
You can have us provide
individual coaching, purchase the
video
program of the course or license the course and deliver it yourself.
Q: Can we license
the training and deliver it using our own internal trainers?
A:Yes, you can license the
program and receive all the materials you need to conduct the training
yourself. Typically companies will have us deliver the course once
so that the in-house training can build their confidence in the
material and methods. Another alternative is to use our
video program
to conduct the training on-site. As an on-site coordinator, you
still help participants work on exercises in the classroom, while
the video presents the key information.
Q: What happens
if a participant misses training sessions?
A: We encourage participants
to attend every training session. Depending on the total number
of sessions included in the training program, it may be possible
to miss one session and still meet the graduation requirements.
We can also provide catch-up coaching or even repeat sessions if
too many people miss a session.
Q: Do you
provide a graduation certificate?
A:For most of our courses
and workshops we provide a certificate of completion. For a single
session program, the requirement tends to be attendance. With longer
multi-session programs, there may be additional requirements to
document application, complete a project or have employees/manager
sign off that significant application has occurred. We also provide
a copy of the certificate for your training records. Managers are
invited to help distribute the graduation certificates because it
celebrates the achievement of their direct reports.
Q: Does your
training earn credits for various professional and industry designations?
A:Several of our topics
qualify for continuing education credits with various organizations.
It is also possible to submit a detailed outline and get approval
from the governing body.
Q: Are any of your
programs available on video?
A:Yes, we have
video-based
versions of some courses. This can be useful if you prefer to conduct
the training yourself.
Q: We can’t
train all of our participants in one group because some are needed
to cover departments, what can we do?
A:Many clients will have
us deliver the same training topic to two or more groups, sometimes
on the same day, sometimes on a staggered schedule. Other clients
will schedule the training after regular working hours, however
some participants will resist this because of personal commitments.
Q: Can training
be scheduled on a Saturday or Sunday?
A:Yes, many of our clients
run multi-shift operations or need to conduct training sessions
on weekends. It is important to provide adequate notice so that
employees can juggle personal commitments. Some organizations find
it better to schedule the training during the week and split the
participants into multiple groups.
Q: We have
multiple shifts, can courses be scheduled to accommodate those on
afternoon and night shifts?
A:Yes, many clients ask
us to schedule sessions so that they accommodate their shift schedule.
It may mean scheduling sessions so they overlap two shifts. We have
also delivered training in the middle of the night for people working
that shift.
Q: Some topics
might be of interest to different groups of employees, can they
attend select sessions?
A:Yes, you can have certain
employees attend one or two topics from a longer course. For example
perhaps everyone would benefit from a session on communication or
managing conflict. We simply charge a small amount for workshop
materials related to that session/topic.
Q: Do participants
complete a test to demonstrate retention of what they learn?
A:A small percentage of
our clients have us conduct a test for knowledge to prove participants
have learned key content. Most clients are interested in how much
participants apply what they learn and so our
Application Journals
and projects provide a better indicator of training effectiveness.
Q: What training
methods are utilized?
A:We use a variety of methods,
knowing that adults prefer experiential learning over simply watching
a presentation. We use video re-enactments, presentation, individual
reflection, small group discussion, case studies, assessment tools,
simulations and physical demonstrations.
Q: Can we customize
the course workbooks to include information specific to our organization?
A:Yes, if your organization
has developed its own guidelines, processes and procedures, we will
substitute those forms for our generic versions.
Q: Our location(s)
are quite far away from your home base, does this impact how you
deliver the program?
A:We are used to travelling
to deliver training at client sites. Typically we do not charge
for travel time (except in extreme situations). We charge travel
expenses at cost and mileage for travel by car. Sessions that start
early in the morning or end late in the day or evening may require
a hotel stay. It is often less expensive to pay us to be at your
site instead of paying for all your participants to travel to us.
Q: Do you
provide individual coaching either for me, or for an individual
in my organization?
A:Yes, individual coaching
can be an excellent way to help you achieve your full potential
or help a key employee or manager overcome obstacles that are preventing
them from being more successful.
Click here for more information.
Q: How do I apply
to join your team as a trainer?
A:While we always welcome
inquires about employment opportunities, the reality is that our
existing resources and contractors are typically sufficient to meet
the delivery needs of our workload.
If we did not address your specific question, please call us
toll-free in North America at 1-866-700-9043 or
contact
us for an answer.
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