Welcome to you membership area. We would like to thank you for your purchase. Below you will find the Webinar you purchased, Managing Conflict. It covers the following topics and ideas:
- Recognizing that conflict is necessary and expected when implementing change.
- Understanding that conflict, change and continuous improvement often co-exist.
- Understanding you own conflict style and recognizing that different situations may require a different approach.
- Remaining constructive when dealing with passive or aggressive employees and peers.
- How to mediate conflict between two employees.