Front Line Leadership - Topics - Unique Training & Development

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Front Line Leadership – Topics

Front Line Leadership – Core Topics

Included in most Front Line Leadership training programs. Can be customized to your needs.
Expectations of a Front Line Leader

Expectations of a Front Line Leader

  • The leader’s role in achieving the desired results while maximizing employee involvement.
  • Your role in the organization’s leadership team – why leaders often feel caught in the middle between management expectations and the needs of front line employees.
  • Why you should own your message with your team instead of blaming HR or Senior Management.
  • How to be consciously competent in your leadership role.
Leading By Example

Leading By Example

  • The shortage of great leaders.
  • Characteristics of leaders, including a self-assessment of your leadership effectiveness.
  • Getting feedback from your team on your leadership approach.
  • How to lead by example.
  • The impact of leadership style on productivity and employee satisfaction.
  • Creating a vision for your team to be more productive and less reactive.
  • Avoiding the leadership trap by getting employees to think for themselves and be accountable.
  • Balancing leadership and friendship.
Motivating and Engaging Employees

Motivating and Engaging Employees

  • Reflecting on when you were the most motivated and whether you are providing these opportunities to your team.
  • How your beliefs about others influences their behavior and performance.
  • How workgroup behavior and performance are a reflection of the leader.
  • Reasons employees don’t perform and how to correct and prevent them.
  • Motivating factors: The three most important actions a leader can do to create a motivational climate.
  • Different types of motivation – fear, incentive and attitude.
Effective Communication

Effective Communication

  • Thinking before you speak – what you want to communicate.
  • The impact of what you say, how you say it and your body language.
  • How to be more persuasive and influential.
  • How to communicate with your manager.
  • Improving your listening skills.
  • How to prepare for and conduct a challenging conversation.

Leading Change

Leading Change

  • Why, as the leader, you need to buy into change first.
  • Understanding resistance to change and how to overcome it.
  • How change can be a positive motivator.
  • How to simplify the change, encourage the team and make it easier to change.

Correcting Unacceptable Behavior and Performance

Correcting Unacceptable Behavior and Performance

  • Understanding your role in the coaching, confronting and correcting process.
  • Why it is important to say something when you see something.
  • How to comment on a performance, safety or quality issue.
  • How to address difficult situations and unacceptable behaviors.
  • When to involve your supervisor or manager.
Empowerment, Accountability and Training

Empowerment, Accountability and Training

  • Why most employees rely on their leader to make every decision, answer every question and solve every problem instead of being more self-sufficient.
  • How to get employees to take ownership of their work by clarifying expectations and applying positive and corrective consequences.
  • Six steps to more effective on-the-job training.

Managing Conflict

Managing Conflict

  • Why, as the leader, you need to buy into change first.
  • Understanding resistance to change and how to overcome it.
  • How change can be a positive motivator.
  • How to simplify the change, encourage the team and make it easier to change.

Front Line Leadership – Optional Topics

Depending on your needs, these leadership topics can either be included or excluded. Or consider these topics for future training sessions.

Leadership Style Inventory

  • A comprehensive self-assessment (360 also available) to determine how constructive, passive or aggressive you are as a leader
  • Quantify whether you are too tough or too easy on your team and how to be more constructive in your approach
  • Develop an action plan to transition from defensive behavior to being a constructive leader

Personal and Career Success

  • Taking ownership of, and thinking about your own goals and personal development
  • Positioning yourself to be more effective in your current role
  • Preparing for future advancement and promotion
  • How to achieve greater personal fulfillment

Performance Management

  • The importance of providing regular performance feedback
  • Conducting an effective performance review
  • Using a performance conversation to lift the performance of each team member
  • How to give regular coaching and corrective feedback

Problem Solving and Decision Making

  • Understanding the advantages of using a team-based approach to problem solving
  • Most problem solving is actually symptom-solving because it fails to address the root cause
  • Defining the problem: A clear understanding of what the problem is can go a long way to solving it
  • Problem solving tools
  • Evaluating multiple options and deciding on the best course of action based on benefits and risk

Pit Crew Challenge

  • This premium experiential program uses a real NASCAR race car to drive home learning points in an unforgetable experience
  • Participants learn crucial lessons on teamwork, listening to the customer, de-siloing, coaching and more
  • Participants are grouped into teams of five to seven, change four tires on a race car under the clock and benchmark their time and improve it
  • This exercise requires additional investment and logistics needs – discuss how it can enhance your program

Building a Winning Team

  • The power of teamwork
  • Combining problem solving and team building, this session uses a survival simulation to teach how to extract maximum contribution from each person and achieve the best possible solution to problems and decision making
  • Embracing diversity