FRONT LINE LEADERSHIP 
Imagine your
supervisors, team leaders, lead hands and front line leaders acting as a consistent
leadership team.
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This two-day or four half-day leadership training program is for supervisors, team
leaders, lead hands, work leaders and front line leaders. The course can be delivered
on-site
exclusively for your organization or we offer it as a
public workshop (see dates below). A
video version is also
available if you prefer to teach the course yourself.It covers the following information:
Leadership Expectations for Lead Hands, Team
Leaders and Supervisors
- Four step management process: Plan, Organize, Lead & Control
and specific tasks performed by team leaders, lead hands and
supervisors.
- 7 responsibilities of team leaders, lead hands and
supervisors that support the company mission.
- Your role in the company’s leadership team.
Leading
- Leadership Characteristics of a Team Leader, Lead Hand, Work
Leader, Front line leader and
Supervisor.
- How to lead by example.
- Creating a vision for your workgroup/department to be more
proactive instead of reactive.
Understanding People, Motivation and Performance
- How our beliefs about others influence their performance.
- Reasons employees don’t perform and how to correct and
prevent them.
- Motivating factors - 3 things a lead hand, team leader and
supervisor can do to create a motivational climate.
- Different types of motivation
- How the leadership style and approach of the lead hand, team
leader or supervisor impacts productivity & morale.
Effective Communication for Lead Hands, Team
Leaders and Supervisors
- Thinking before you speak – what you want to communicate.
- The impact of words, tone & emphasis and body language.
- Improving inter-shift communication between fellow team
leaders, lead hands and supervisors.
- Five step verbal communication process.
Assigning Work Tasks and Accountability
- How to assign work tasks effectively as a Lead Hand, Team
Leader or Supervisor.
- Getting your work group to take responsibility for results.
Coaching, Confronting or Commenting on Performance Issues
- Understanding your role as Lead Hand, Team Leader or
Supervisor in the coaching, confronting and correcting
process.
- How to comment on a performance, safety or quality issue.
- Leading your peers and 'friends'.
- When to involve your supervisor or manager.
Training
- Identifying the training needs of your work group.
- Six step process for on-the-job training.
Upcoming Training Dates
- September 29th and 30th, 2010 - London, Ontario, Canada.
Highland Country Club. If this isn't convenient, please ask us how to bring this workshop
on-site.
- Enrolment fee is $795 - $100 discount for 3 or more from same company.
- Hotel accommodations are available if you are coming from out of town.
Three Ways to Register
- Online:
Register Online Now
- Fax:
Download course outline and registration form.
- Telephone: Toll free 1-866-700-9043 or local in
London, Ontario 519-685-2116
This course can also be delivered
on-site,
exclusively for your Team Leaders, Lead Hands and Supervisors.
Please contact us to inquire about on-site training.
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