MANAGEMENT/SUPERVISOR TRAINING & DEVELOPMENT 

• One group or multiple groups (helps with multi-shift operations).
• Half-day sessions, full-day sessions or multi-day sessions.
• Which topics to deliver and in which sequence.
• Do the training all at once, or spread it out over weeks or months.
• Have us deliver the program, or license the program and deliver it yourself.
• Only have 1 or 2 people to be trained? Check out our 2-day public workshop.
• Looking for executive coaching, management coaching or personal coaching for aggressive/abrasive managers?

We build a tailored management training or supervisor training program for you, selecting the leadership training topics and modules of greatest need. Some topics are considered ‘Core Modules’ and are included in most of the leadership training programs we conduct. Other topics are considered ‘Electives”.

Each of these leadership training topics is delivered in a 3 to 3½ hour session. Sessions can then be combined together into full-days, multiple days or a series of half-days and full-days with weeks or months in between:

Core Modules – included in most leadership training programs

• Leadership Style Inventory – Many managers and supervisors and team leaders lack the self-awareness of whether they are either too aggressive (tough) or too passive (easy). In this session each participant completes a Leadership Style Inventory self-assessment to gain insights into how constructive or defensive they are in their thinking and behavior and how it impacts others. They set an action plan to be more constructive and share it with their manager.
  
  
• Leadership 1 – Understanding the 4-phases of the management cycle (Plan, Organize, Lead, Control); leadership expectations of a manager, supervisor or team leader; key result areas; situational leadership – the link between leadership style; performance and employee satisfaction.
  
  
• Leadership 2 – Leadership characteristics of an effective manager or supervisor; assessing your leadership strengths and weaknesses as a manager or supervisor; developing a vision for your department or work team; conducting an effective meeting and leading by example.
  
  
• Understanding People, Motivation and Performance - What motivates people; the four main causes of a performance gap between what you expect and what employees actually do; applying the best corrective and preventive action; creating a motivational climate; fear, incentive and attitude motivation.
  
  
• Communicating Effectively – How being approachable is the key to being informed; words, tone and body language – how to ensure you are consistent; verbal and written communication – when to use each and how to be more effective with each; 5 step verbal communication process; effective listening skills; how to use email communication more effectively; inter-shift communication.

Electives – These leadership topics can either be included or excluded, depending on your needs

• Accountability, Empowerment and Delegation – How managers and supervisors can increase the accountability of the work group; delegating responsibility to others; empowering the workgroup to take ownership of their behaviour and results.
  
  
• Confronting and Correcting Performance Issues - How the manager or supervisor can use a progressive corrective approach; determining the most appropriate response; how to conduct and document a corrective conversation.
  
  
• Managing Conflict – How to be a more constructive conflict-engager in order to help others buy into the need for change and continuous improvement; understanding your preferred conflict style; selecting the most appropriate strategy; resolving conflict between others.
  
  
• Coaching - A sports-based simulation to reflect personal and team beliefs and values about coaching; how to develop a constructive coaching mindset as a manager or supervisor and develop your team for long-term success.
  
  
• Problem Solving & Decision Making - How the manager or supervisor can use a systematic approach to identify to problem, identify root cause, and how to decide between various alternatives in order to solve the problem.
  
  
• Personal and Career Success – This session helps participants think about their own goals and personal development and how they can position themselves to be more effective in their current role, and be ready for future responsibilities. They also see how to become more personally fulfilled through their current assignment and future endeavours.
  
  
• Building a Winning Team – Combining problem solving and team building, this session uses a survival simulation to teach how to extract maximum contribution from each person and achieve the best possible solution to problems and decision making.
  
  
• Performance Management – How a manager or supervisor can conduct an effective performance review and use the conversation to lift the performance of each team member. How to give regular coaching and corrective feedback.
  
  
• Pit Crew Challenge – This premium experiential program uses a real NASCAR race car to drive home learning points on teamwork, listening to the customer, de-siloing, coaching and more. Participants are grouped into teams of 5-7 and change four tires on a race car under the clock and benchmark their time and improve it. Inquire about the logistics to bring this program to your location.
  Watch a Video
  View a PDF describing this session.

Take the next step:

• Ensure a Good Fit – We strongly recommend a conversation either face-to-face or by telephone so that we can understand your needs and you can make sure we are a good fit with your organization.
• Send us a request or to get our toll-free telephone number.
• Only have 1 or 2 people to be trained? Check out our 2-day public workshop.
• Need individual executive coaching or management coaching for an aggressive or abrasive manager?