ONSITE TRAINING WORKSHOPS 
| Imagine increasing staff
and leadership capability with on-site workshops in conflict management, effective
communication and many other topics. |
We can conduct workshops at your site for employees and staff,
managers and supervisors or a combination of both.
You can choose
from our
list of modules.
Here are two of our most
popular stand-alone workshops:
Psychology of Success: How to deliver
professional, courteous service in uncertain times
This workshop can be delivered in a condensed 2.5 hour format, or
expanded to a full half-day or full day format.
- How to be more constructive and less defensive in your thinking
and behavior.
- How to substitute curiosity for judging or victim thinking.
- How to empathize with customers without allowing their emotion
to be transferred to you.
- How to deal with overly emotional and irate customers in a
professional and courteous manner.
Managing Conflict
This workshop is available in a half-day and full-day format.
- How to view conflict as necessary for healthy organizations
and relationships.
- Understanding your dominant conflict style and the style of
those around you.
- How to adapt your approach to being more constructive.
- What to do when people are aggressive or passive.
Request more information or
a proposal. |
