TEAM LEADER/LEAD HAND/WORK LEADER
TRAINING & DEVELOPMENT 
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Imagine if your team leaders, lead hands and work leaders were a
consistent and capable part of your leadership team. |
This training program for Team Leaders, Lead Hands and Work Leaders is available in
three convenient formats:
- An on-site course
delivered exclusively for your organization.
- A two-day public workshop.
- A video-based
course you can purchase and deliver yourself.
Team Leader, Lead Hand, Work Leader Course Content
Leadership Expectations of a Team
Leader, Lead Hand or Work Leader
- Four step management process: Plan, Organize, Lead &
Control and specific tasks performed by the lead hand, team
leader or work leader.
- 7 responsibilities that support the company mission.
- The role of the lead hand, team leader or work leader in the company’s leadership team.
Leading
- Leadership Characteristics of a team leader, lead hand or
work leader.
- How to lead by example.
- Creating a vision for your department or workgroup.
Understanding People, Motivation and Performance
- How our beliefs about others influence their performance.
- Reasons employees don’t perform and how to correct and
prevent them.
- Motivating factors - 3 things a lead hand, team leader and
work leader can do to create a motivational climate.
- Different types of motivation.
- How the leadership style and approach of the lead hand, team
leader or work leader impacts productivity & morale.
Effective Communication for the Lead Hand,
Team Leader and Work Leader
- Thinking before you speak – what you want to communicate
- The impact of words, tone & emphasis and body language
- Improving inter-shift communication with another team
leader, lead hand and work leader.
- Five step verbal communication process
Assigning Work Tasks and Accountability
- How to assign work tasks effectively as a lead hand, team
leader or work leader.
- Getting your work group to take responsibility for results.
Coaching, Confronting or Commenting on Performance
Issues
- Understanding the role of the team leader, lead hand or work
leader in the coaching, confronting and correcting
process.
- How to comment on a performance, safety or quality issue.
- Leading your peers and 'friends'.
- When to involve your supervisor or manager.
Training
- Identifying the training needs of your work group
- Six step process for on-the-job training
Additional topics can be added to this program if needed.
Review a
list of modules.
Check out our public
workshops.
Connect with us about an
on-site solution.
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