May 2010 - Unique Training & Development

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Why is it that most process improvement initiatives never quite pan out as advertised? Whether it is Lean, Six Sigma, Continuous Improvement, ISO/TS 9000 – the end results often fall far short of the promise and potential. There is a crucial ingredient missing – Leadership. We’ll explore that more below.[...]
It was an exciting week last week – our book Employees Not Doing What You Expect rose to number two on the Globe and Mail Business Bestseller List. Irwin Schinkel and I are putting the finishing touches on our next book Fusion or Fizzle: How Leaders Leverage Training to Ignite[...]
Having just wrapped up two more Front Line Leadership programs, it never ceases to amaze me the amount of potential in the leaders taking the course. One of the requirements of graduation is for each participant to document how they have applied elements of the course and the impact it[...]
Last Wednesday (May 5th) was McHappy Day at McDonalds Canadian operations. It is a big fundraiser for Ronald McDonald Houses across Canada. I had the priviledge of working as a volunteer that day for the fifth time.   I’m guessing they took a look at my performance reviews from 1983[...]
As a leader, you are measured on results and those results depend on people taking action.   A common frustration is how to get the rest of the organization to buy into ideas more quickly and move forward. It turns out that the primary reason why parts of the organization[...]
Fusion or Fizzle

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