Communication Archives - Unique Training & Development

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Dealing With Dominant Personalities
 How can you as a front line supervisor deal with dominant personalities on your team? There are two types of defensiveness people use to protect themselves. Passive defensive, and aggressive defensive. We’re not going to focus on passive defensive, which simply means  the person protects themself by laying low[...]
Giving Your Team A Heads Up
 It’s no surprise that employees get agitated when requests are sprung on them at the last minute. Do you spring things on your front line workers at the last minute and then wonder why they react negatively? I want to talk today about the tendency for many production facilities[...]
Are You a Better Leader Than Your Manager?
 Leadership training can make you aware of much more than just your own leadership habits. Especially when you come to realize that you’re a better leader than your boss. Let’s tackle the subject of what happens when you’re a better leader than your boss. A participant in a recent[...]
Respect: Demand it or Earn it?
 Respect – should you demand it or earn it? In the past, a leader could expect respect simply because of their position. That still exists somewhat today, but more recently, the culture is changing into the belief that respect is something that must be earned. When you think of[...]
How Should Leaders Apologize?
 How should leaders apologize? In a recent Leader Feeder episode, I discussed that one of the first steps to rebuild trust is to offer a sincere apology. A recent study revealed helpful suggestions on the difference between an ineffective and effective apology. Whether you watch a politician, an actor[...]
Fusion or Fizzle

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