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A client did an experiment. In their food processing plant they measured the time it took for a rumor to spread from the front office to the shipping dock. It took only 20 minutes. In the meantime managers get frustrated when their message takes weeks, months or years to spread throughout their organization.
Why People Gossip
One of the most effective motivators for employees is a feeling of being in on things. They crave this so much that they will take even the smallest bit of information and spread it quickly. The message gets distorted and exaggerated from person to person because each individual wants the recognition that comes with telling the story.
How Leaders Can Communicate at the Speed of Gossip
Excessive gossip is an indicator of poor communication and possibly ineffective leadership. Take action to increase the effectiveness of your front line leaders and their managers with training, coaching or mentoring.
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