We can start by taking a look at the confidence levels of the front line leaders responsible for interacting with most of the people in your organization.
Tag: “process improvement”
What is the importance of on-the-job training for front line leaders? How do we break down such a concept? First, we must understand the importance of on-the-job training and how to use it to develop the competencies and confidence needed in front line workers.
We wanted to take a moment to wish you the very best this holiday season. Thank you for being a part of our community. From all of us at Front Line Leadership Systems and Unique Training and Development, Happy Holidays, Merry Christmas, and all the best in 2019.
Did you know that being conscious and transparent about incompetence can be a good thing? Most of us don’t like to be told that we’re incompetent. And in many cases, people tend to get defensive instead of admitting that they don’t know something. But it can be very helpful to admit when you don’t […]
The results are disastrous when a team leader stops engaging with his or her team. Some leaders mistakenly think that their job is to stay in their office and avoid interacting with their team, and communicate only by email. That is a recipe for disaster. I remember one leader who I was asked to coach. He rarely […]