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When you hear the word conflict, it has negative associations with words like argument, war, battle, and disagreement. In reality, conflict should be embraced as being essential to a healthy organization.
The majority of employees (and many supervisors and managers) avoid conflict because of the assumption that conflict is destructive. Conflict is expected and desired when implementing change and continuous improvement.
There are typically three sources of conflict related to change and continuous improvement:
By embracing conflict related the change, front line supervisors and managers can be a proactive leaders of improvement.
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