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Menu
Home
About
Why We’re Unique
Why Choose Us
Front Line Leadership Training
About Front Line Leadership
Course Overview
Browse Topics
Methods
Submit Application Journal
On Site Training
Virtual Workshop
Onsite Training & Workshops
Public Workshops & Courses
Decoding the Mysteries of Managing Millennials
Coaching for Abrasive Managers
Public Workshops & Courses
Virtual Public Workshop
London Public Workshop
Atlanta Public Workshop
Chicago Public Workshop
Detroit Public Workshop
Kansas City Public Workshop
Kitchener Public Workshop
Oakland Public Workshop
Toronto Public Workshop
Windsor Public Workshop
Other Cities Public Workshop
Virtual Training
Virtual Workshop
Video Training
Webinars On Demand
Registration
Register
Consulting
Speaking
Members Area
Video Training
Free Video Member
Front Line Leadership Video Training Member
Front Line Leadership Video Training Member With Webinar
Webinar Training
Front Line Leadership Full Webinar Member
Expectations of a Front Line Leader
Leading by Example
Motivating and Engaging Employees
Effective Communication
Leading Change
Correcting Unacceptable Behavior and Performance
Accountability and Empowerment
Managing Conflict
Store
Blog
Blog
Podcast
Contact
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Front Line Leadership – Topics
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Front Line Leadership – Topics
Front Line Leadership – Core Topics
Included in most Front Line Leadership training programs. Can be customized to your needs.
Expectations of a Front Line Leader
Recognize that the leader needs to maintain both a focus on results and on involving their team to drive performance.
Reflect on the leaders you’ve worked for and the characteristics that made your best leader so effective.
Evaluate yourself using a self-assessment (done in class) on fifteen leadership behaviors/competencies.
How to avoid the leadership trap in which your team members bombard you with questions, decision and problems they could be empowered to solve on their own.
How to get your team started effectively at the beginning of their day.
In a multi-shift environment, make shift handoffs more effective.
Leader’s Vision
How to transition from being reactive to being proactive so that you can achieve performance improvement in your team.
Creating the sense in your team that you as the leader are working to make the department better.
Clarifying how you would like your department to be in the future.
The importance of explaining “why” when assigning work your team might resist or to get them to buy-in to the need to change.
Leading by Example
Recognizing how your actions and behaviors set the example for your team.
Ensuring that your words and actions are consistent.
How to avoid perceptions of favoritism by applying rules consistently and giving your time, attention and work assignments equally across the team.
How to balance leadership and friendship, especially when in transition from co-worker to leader.
How to treat your team with respect and earn their trust and respect.
Leadership Styles
How your approach as the leader impacts both the performance of your team and their job satisfaction.
Situational Leadership: When to strategically use a more direct style, a more easy-going style or a more detail-oriented or compliance style.
In this session, we use an interactive activity to reveal how four leadership styles create different outcomes and satisfaction levels: Coach, Caretaker, Autocrat, Conformist.
Focus on being more of a “coach” by clarifying expectations, involving your team and building on positives.
Motivating and Engaging Employees
Reflecting on when you were the most motivated and whether you are providing these opportunities to your team.
How to connect new team members to the department to increase retention.
How your beliefs about others influences their behavior and performance.
How workgroup behavior and performance are a reflection of the leader.
Reasons employees don’t perform and how to correct and prevent them.
Motivating factors: The three most important actions a leader can do to create a motivational climate.
Different types of motivation – fear, incentive and attitude.
Effective Communication
Thinking before you speak – what you want to communicate.
The impact of what you say, how you say it and your body language.
How to be more persuasive and influential.
How to communicate with your manager.
Improving your listening skills.
How to prepare for and conduct a correcting conversation.
Leading Change
Why, as the leader, you need to buy into change first.
Understanding resistance to change and how to overcome it.
How change can be a positive motivator.
How to simplify the change, encourage the team and make it easier to change.
Correcting Unacceptable Behavior and Performance
Understanding your role in the coaching, confronting and correcting process.
Why it is important to say something when you see something.
How to comment on a performance, safety or quality issue.
How to address difficult situations and unacceptable behaviors.
When to involve your manager.
Accountability, Empowerment and Training
Why most employees rely on the leader to make every decision and solve every problem instead of being more self-sufficient.
How to get employees to take ownership of their work by applying positive and corrective consequences.
Equipping your team for success: Effective on-the-job training and coaching to build capability and confidence.
Managing Conflict
Recognizing that conflict is necessary and expected when implementing change.
Understanding that conflict, change and continuous improvement often co-exist.
Understanding your own conflict style and recognizing that different situations may require a different approach.
Understanding and dealing with defensive behavior in yourself and others.
Remaining constructive when dealing with passive or aggressive employees and peers.
How to mediate conflict between two employees.
Interested in more custom training solutions?
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