Ask, Don’t Tell
Do you tell your team what to do, or do you ask them questions so they take greater ownership? The power of asking questions is quite profound. In fact, if I asked you, “Who is the best leader you have ever worked for and what made them great?” What is already happening in your […]
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How to Effectively Filter Information
How do you as a supervisor filter information? Part of your job is to filter information between management and the front line. It is one of the challenging parts of being a leader, but it also is a key part of your job. If you do it really well, you will make sure that […]
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Attract Talent with Excellent Leadership
What if your leadership team was a competitive advantage for you to attract and retain talent? During the recruiting process you likely spend a lot of time telling a story about your company and how great it is to work there. But if one of the new employees comes in and they work for […]
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Back to School for Supervisors
It’s September and the kids are going back to school. Should you go back to school as a supervisor? Instead of being known as the average supervisor, aspire to be something greater. This can be achieved by going “back to school” and challenging some of the things that you have believed to be true […]
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Be Your Team’s Hero
How can you as a supervisor be seen as a hero by your team? It might seem strange to be referred to as a hero, but in a way, it is the same way that a child looks up to their parent as a hero. The parent makes things happen, gives them what they […]
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Rekindle Your HR Dreams
Are your dreams as an HR professional still alive and sparking curiosity, or have you become negative and cynical in your role? People usually become HR professionals for a variety of reasons. The first one being you want to make a difference. You probably like people. Perhaps you wanted to attract or make an […]
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How to Be an Ambassador
Are you an ambassador? As a front-line leader, your role is to be an ambassador. You need to take management’s initiatives and points of view and transmit that to your team. You also need to take any issues, suggestions, and ideas from your team and lift them up and transmit them to managers. How […]
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What is a No-Brainer?
When you hear that something is a no-brainer, does that mean it really is a no-brainer? Often, there are things that you think will be easy to implement as a leader, and they turn out to be far more challenging than you thought. Keep a radar out for certain phrases when implementing these changes. […]
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How Accountable Is Your Team?
How accountable is your team? Do they act like owners or renters? Many people likely treat stuff that you rent just as well as stuff that they own, however, there are many situations where the opposite is true. Think about rental cars, for example, people are more likely to treat a rental car worse […]
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Become an Excellent Leader
Should you strive to be the perfect leader? One question that we ask in our Frontline Leadership class is, “If you think back to all the leaders for whom you have worked, what percentage of them were good leaders and what percentage were not good?” Usually, it turns out to be a coin toss, […]
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