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You will succeed in developing consistent, capable and confident Supervisors, Managers and Team Leaders who drive safety, productivity, quality and team member engagement through this Front Line Leadership System.
This comprehensive approach will ensure a lasting change in the leadership approach and culture of your business to support high performance.
The first phase in the development process is focused on creating a plan that will be customized to your business. In this phase you will accomplish the following goals.
Training is only successful if it generates a change in behavior and impacts results. It is important to understand your goals, what the make-up of your group is and any other unique issues that might impact the training.
The pre-training survey that is sent to each of your participants in advance of the scheduled training, allows the instructor to identify specific areas of interest that your group needs to address in the leadership training.
Training will be delivered in half-day sessions that run from 3 to 4 hours in duration. The instructor will be onsite to train two groups on the same day. During the session there will be a 15-minute break at the mid-way point.
In Phase 2 the focus is squarely on developing the skills of your staff. They will be guided through the training by an experienced facilitator at your location, and provided a practical training kit to aid in and reinforce their learning.
Participants appreciate the experience and expertise of the facilitator who has trained hundreds or thousands of front line leaders in many different environments spanning a variety of industries.
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Each participant will receive a comprehensive training workbook for reference purposes, copies of Application Journals and Insights, and a copy of two books – What Great Supervisors Know and Employees Not Doing What You Expect.
Your front line supervisors, managers and team leaders have unique needs, challenges and opportunities. With onsite training you have complete control including:
Phase 3 focuses on ensuring accountability. Participants have to complete application journals and have coaching meetings to explain and discuss how they are using the training every day.
To achieve accountability, each participant is required to submit brief online summaries of what they have applied from the training session. A copy of these journals goes to their manager and HR to assist with coaching.
Each participant is expected to have a conversation with his or her manager. The focus is how the leader and manager can work together as a team and how the leader will apply the training on the job.
Approximately two weeks after the training, participants will receive a request to complete a post-training survey. Along with analysis from in-class polling data and statistics from the application journal submissions completed, the metrics from the post-training survey will be delivered in a detailed report to HR.
Great training stands the test of time. The final phase in the Front Line Leadership process focuses on ensuring that your staff continue to utilize their training and has options available to refresh their skills at any time.
The Front Line Leadership Video Series is designed to help front line leaders communicate more effectively, listen more effectively, tap into the natural skills their employees have, and take a positive coaching approach.
Access the leadership content you want on your schedule when it’s convenient for your team. Our webinars cover the essential front line leadership topics your supervisors, managers and team leaders need.
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Team members are recognized experts in leadership, with 2 books published, 2 cable television specials, a DVD, and published in Globe & Mail, as well as, various industry magazines. You will appreciate the practical approach to leadership development with an instructor who relates well and tailors the content to fit your specific situation, terminology and participants
Inquire for detailed pricing in North America- available upon request.