How Accountable Is Your Team?
How accountable is your team? Do they act like owners or renters? Many people likely treat stuff that you rent just as well as stuff that they own, however, there are many situations where the opposite is true. Think about rental cars, for example, people are more likely to treat a rental car worse […]
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Become an Excellent Leader
Should you strive to be the perfect leader? One question that we ask in our Frontline Leadership class is, “If you think back to all the leaders for whom you have worked, what percentage of them were good leaders and what percentage were not good?” Usually, it turns out to be a coin toss, […]
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Avoid Being An Abrasive Leader
What’s the difference between being driven and being abrasive? You have likely met people who are very ambitious, and you may be one of them. However, there is a fine line between being driven and being abrasive. If you end up crossing this line from being passionate and driven to being abrasive, it prevents […]
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Continuous Improvement
Who should own continuous improvement? To begin, let’s examine a different question. Who owns your health? The doctor, or you? In reality, it is your health. You have to take primary responsibility for it, even if your doctor is your consultant or advisor to help you when your health is not as good. In […]
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How to Deal with Difficult Employees
How do you deal with employees who have short fuses? You likely know someone who has a short fuse. They end up blowing up over small issues, or difficult employees can overreact to an announcement that you make in your workgroup. How can you as a leader not allow that to aggravate you, and […]
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Leaders Promoted from Within
Congratulations, you just got promoted to be the supervisor of your work team, but how are you going to be successful in that new role? There are several challenges that face every new supervisor. Leading your former coworkers is one of them. After all, you used to work alongside them and commiserated with them, […]
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Start the Day Strong
How can you use a shift start meeting to get your day off to a great start? Shift start meetings or toolbox meetings are a great opportunity for you to get the shift off to a good start and get your team members ready to contribute and achieve their goals. You’ve likely seen both […]
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Focus on Collaboration, Not Competition
Why should you focus your team on collaboration and not on competition? Some leaders believe that employees will perform better if they have rivalries with other teams. They will have things like crew of the month or employee of the month, really thinking that if they are competing against each other, it will bring […]
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What is Winning to You?
How can you focus your team on winning the day? Most companies want to win, and most team members want to win – but they don’t have a clear idea of what winning each day means. They are just going through the methods and processes without knowing that what they do is making a […]
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Resolving Conflict
How do you resolve a conflict or a disagreement between two of your team members? Today, people have shorter fuses due to the underlying worry and anxiety that comes along with the COVID-19 situation. If people on your team are losing it too easily, it is probably because of that underlying anxiety. When two […]
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