Confronting Body Odor Issues
Read, watch, or both: the following is a transcript of the above video. Personal hygiene and body odor is a sensitive subject. Most leaders tend to feel anxious when they have to confront an employee about this. How to confidently address hygiene in the workplace. First of all, let’s agree that body odor and personal hygiene can be embarrassing to talk about. However, most people with personal hygiene issues are […]
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Leading With Uncertainty
Read, watch or both: the following is a transcript of the video above. People are more likely to follow a leader who is truthful about their uncertainty than one who makes unrealistic promises. Many leaders think it’s their job to be certain when in reality things are very uncertain. How many changes have you […]
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Personalities & Change Resistance
Read, watch, or both: the following is a transcript of the video above. Many leaders wonder why change initiatives take twice as long as they should. The answer might be simpler than you think. A large part depends on personality styles. Many managers and some supervisors are “drivers” — they have a dominant personality […]
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Empower Employee Decision-Making
Read, watch, or both: the following is a transcript of the video above. Why is it that employees are so good at delegating up to their boss when really the manager or supervisor should be pushing those decisions down to the front line? Think about the kinds of decisions and problems that you’ve been […]
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Accountability: Pitfalls at the Front Line
Read, watch, or both: the following is a transcript of the video above. Accountability means receiving consequences for one’s actions, behaviors, or results. If a team member demonstrates good behaviors and results, front line leaders should offer praise and positive reinforcement. If the results aren’t what they should be, or the pace of work […]
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To Promote From Within, or Not: That is the Question
Read, watch, or both: the following is a transcript of the video above. Promoting from within is still a good idea, despite many of the pitfalls involved. Most of the people in our training classes report being promoted from within. There are several advantages that come along with it. For instance, they know the […]
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Dealing With Accusations
Read, watch, or both: the following is a transcription of the video above. If you’re a front line supervisor or manager, occasionally someone’s going to make some allegations that might turn out to be totally false and inaccurate. How should you, as a leader, respond when somebody levels an accusation about you? First, let’s […]
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Managing Insubordination
Watch, read, or both: the following is a transcription of the video above. Dealing with insubordination is something that you might run into as a front line supervisor, manager, or even as an executive. We’re going to look at what insubordination is, and what you should do about it when you encounter it. Insubordination […]
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Aligning Your Team To Reach Your Goals
Read, watch or both: the following is a transcript of the video above. How can you get your team aligned to hit their goals? As a leader, you have a few different tools at your disposal. First, realize that if you want your team to achieve different results than before, you’re going to need […]
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Why Messages Don’t Make It To The Shop Floor
Read, watch, or both: the following is a transcript of the video above. We are going to look at some of the reasons why executive and management messages never seem to make it to the front line employees. It can be frustrating as a manager and executive when the important decisions you make don’t […]
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