Three Leadership Lapses When You’re Too Busy
Slow Down in These Three Areas to Grow Fast Busy clients tell me the same thing, “We are having more ‘good kind’ of problems,” – the kind that come with increased volume, expansion of capacity and new initiatives. As you lay out your ambitious plans for 2016 remember these three specific leadership actions that will […]
More
Decode the Mysteries of Managing Millennials
Practical Tips for Front Line Leaders to Engage Younger Workers If you believe the statements made by some front line supervisors and managers, you would think that any worker under the age of 25 is determined to do the bare minimum, is unreliable and needs constant coddling. The problem with that thinking and the leadership […]
More
Leadership Strategies for Managing Millennials, Leading Culture Change, Resolving Conflict, Mentoring and Maximizing Maintenance Performance.
Isn’t it amazing how September feels like the start of the business year? To kick off the Fall, we wanted to share some ideas for increasing the capabilities of your leaders and employees. If any of them stir your interest, please send us a call or an email to discuss further. 1. Equip Your Front […]
More
Newly Promoted Supervisors: Balancing Leadership and Friendship
Supervisors often attempt to maintain their relationships and friendships even when they should be focusing on their leadership responsibilities. This can make it a challenge to achieve the results expected by management and difficult to address unacceptable behaviors and performance. In our Front Line Leadership program, we focus on these three tips for balancing leadership […]
More
5 Mistakes Newly Promoted Supervisors Make
I remember my first supervisory job back when I was 22 years old, supervising a group of peers my own age and five people who were many years more senior than I (and many of them had previous management experience). Partly based on a fear of making mistakes and an overactive ego/bravado I made many […]
More
Canada Job Grant Helps Pay for Training
A new training grant by the Canadian and provincial governments can help pay for two thirds of training costs you incur to upgrade the skills of your employees (including supervisors and managers) up to $10,000 per employee. You likely already know that investing in training for your employees makes sense and yet it can be […]
More
Give the Freedom to Fix Frustrations
The managers of two different groups I worked with recently both feared that their employees wouldn’t contribute ideas and that the session would be a dud. As it turned out one group identified 36 opportunities for improvement and the other 20 ideas. The opportunities for efficiency and customer impact were very high. The managers were […]
More
Managing Conflict Tips for Front Line Leaders
During our Front Line Leadership course or in our stand alone workshop on Leading in Conflict Situations we begin with a word association exercise. Not surprisingly the word conflict has mostly negatives associated – argument, war, anger, disagreement, escalation, etc. Those negative views on conflict lead most of us to avoid dealing with the conflict […]
More
Seven Secrets to Supervisory Success
1. Be firm, fair and friendly Because supervisors spend most of their time with employees it is easy to focus on being liked. Taking friendship too far will lead to favoritism and a decline in productivity. Employees respect a supervisor who is approachable, firm and fair. Even if the employees grumble a bit, they will […]
More
Leader Involvement Precedes Employee Involvement
Executive, managers, supervisors and team leaders recognize the value that comes from increased employee involvement. They often struggle with how to get that involvement. We’ll explore five leadership actions that will increase employee involvement and drive gains in productivity, quality and workplace morale. The three main benefits of greater employee involvement: 1. Because they are […]
More