Better supervisors, increased results, greater engagement
Dealing With Negative Employees
Dealing with negative and complaining employees is one of the top frustrations that leaders face. How can you, as a leader, combat the negativity and complaining that you hear from your team? Remember that people who are negative don’t think of themselves as being negative. They just think they’re being conversational or perhaps doing you […]
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How To Deal With Cutbacks
How do you deal with a cutback in labor in your department, or when things start to soften business-wise? As a leader, how you react and handle a workforce reduction will influence the morale and performance of your team. Good news, productivity is up. Your company has found a better way to achieve more with […]
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Curiosity & Experimentation Mindset
How can you, as a front line leader, develop a mindset of curiosity and experimentation? Do you think in terms of curiousness and experimentation, or do you tend to be rigid and narrow in your thinking? One of the expressions I like is, “be curious, not furious” because being curious opens one up to possibilities […]
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Cooling Off Heated Conflicts
How do you as a front line leader, cool people down when they’re having an emotional or heated argument? Sometimes front line leaders struggle with knowing how to deal with two employees or team members who are having a heated argument. Being in a hot work environment, where people are working long hours and doing […]
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Own Management’s Messages
As a front line leader, do you blame senior management or HR when you make an announcement to your team? It’s so important that you own the message you deliver to your team. It’s very easy to fall into the trap of wanting to be liked by your team by just saying, “You know what, […]
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Use Projects To Make Improvements
Do you think in terms of projects when making improvements in your department? You, as a leader, can embrace the concept of projects to move your department closer and closer to your vision of excellence. But before creating a project, leaders should have a vision first. Most, if not all, leaders can list all the […]
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Avoid Standard Work Stagnation
Is your organization suffering from standard work stagnation? Standard work and operating procedures can sometimes get out of hand. As a leader, you can put so much emphasis on them that it takes away some of the innovation and flexibility in your work group. Standardizing work is important in an operational environment. Organizations put a […]
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Triage Employee Behaviour Problems
How should you as a front line leader triage employee behaviour problems? As a leader, when determining the consequences to apply to a behavior or performance issue, you’re going to do the same thing that a nurse does in the emergency department – triage. Triage in a hospital means the nurse assesses the severity of […]
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Serve Colleagues Like Your Boss
Most of us know you should work hard to keep your boss happy. Happy boss, happy career. But have you considered putting the same level of attention into keeping your colleagues happy? Some leaders avoid being helpful to their colleagues, thinking that their only job is to keep their boss happy. Some might even think, […]
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Supporting Behavior Change
When you give an employee feedback you have to always follow up. As a leader, how do you follow up on a corrective conversation to sustain the positive changes that you’ve asked an employee or team member to make? If they make the change, but you don’t recognize it, there is a chance they might […]
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