How do you as a front line leader, cool people down when they’re having an emotional or heated argument? Sometimes front line leaders struggle with knowing how to deal with two employees or team members who are having a heated argument. Being in a hot work environment, where people are working long hours and doing […]
Podcast: Leader Feeder
As a front line leader, do you blame senior management or HR when you make an announcement to your team? It’s so important that you own the message you deliver to your team. It’s very easy to fall into the trap of wanting to be liked by your team by just saying, “You know what, […]
Do you think in terms of projects when making improvements in your department? You, as a leader, can embrace the concept of projects to move your department closer and closer to your vision of excellence. But before creating a project, leaders should have a vision first. Most, if not all, leaders can list all the […]
Is your organization suffering from standard work stagnation? Standard work and operating procedures can sometimes get out of hand. As a leader, you can put so much emphasis on them that it takes away some of the innovation and flexibility in your work group. Standardizing work is important in an operational environment. Organizations put a […]
How should you as a front line leader triage employee behaviour problems? As a leader, when determining the consequences to apply to a behavior or performance issue, you’re going to do the same thing that a nurse does in the emergency department – triage. Triage in a hospital means the nurse assesses the severity of […]