We can start by taking a look at the confidence levels of the front line leaders responsible for interacting with most of the people in your organization.
Tag: “employee performance problems”
The Importance of On-the-Job Training for Front Line Leaders
What is the importance of on-the-job training for front line leaders? How do we break down such a concept? First, we must understand the importance of on-the-job training and how to use it to develop the competencies and confidence needed in front line workers.
The Importance of Frontline Leaders to Employee Performance
Why should your frontline leaders need to care about employee performance? It might seem like a “no-brainer” that frontline leaders should do so. The problem is that they may not understand how dramatically they influence that performance.
How Should Leaders Apologize?
How should leaders apologize? In a recent Leader Feeder episode, I discussed that one of the first steps to rebuild trust is to offer a sincere apology. A recent study revealed helpful suggestions on the difference between an ineffective and effective apology. Whether you watch a politician, an actor or a business executive apologize, there […]
How Should Leaders Apologize?
How should leaders apologize? In a recent Leader Feeder episode, I discussed that one of the first steps to rebuild trust is to offer a sincere apology. A recent study revealed helpful suggestions on the difference between an ineffective and effective apology. Whether you watch a politician, an actor or a business executive apologize, […]