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The Importance of On-the-Job Training for Front Line Leaders

The Importance of On-the-Job Training for Front Line Leaders The Importance of On-the-Job Training for Front Line Leaders

What is the importance of on-the-job training for front line leaders? How do we break down such a concept? First, we must understand the importance of on-the-job training and how to use it to develop the competencies and confidence needed in front line workers.

How Should Leaders Apologize?

How Should Leaders Apologize?

 How should leaders apologize? In a recent Leader Feeder episode, I discussed that one of the first steps to rebuild trust is to offer a sincere apology. A recent study revealed helpful suggestions on the difference between an ineffective and effective apology. Whether you watch a politician, an actor or a business executive apologize, […]

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