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Could Focusing Too Much on Efficiency Hurt Your Business and Your Career?

Most companies focus on doing things faster and cheaper than before – are you saying this isn’t the best strategy?Many managers are using the rifle approach – focusing on how to deliver their products and services faster, better and cheaper. This nose to the grindstone approach can be detrimental to the business in the long […]

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Win a gold medal at your job

In the spirit of the Olympic games, it is interesting to think about whether your performance at work would deserve a gold medal and how to achieve greater excellence. 1. Be absolutely clear in your vision and goal – Many of today’s medalists finished out of the medals in previous games. They trained and came […]

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Be Comfortable Speaking in Front of People

While we were in New York City, I attended the National Speakers’ Association Convention. There were 1,800 professional speakers and trainers from 10 different countries. As I sat through the sessions, I was reflecting on some tips for individuals to become better presenters in front of groups – whether you aspire to be a professional […]

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Customer Service – No Customers, No Business, No Job

We have now visited amusement parks and other sites in Cincinnati Ohio, Williamsburg Virginia, Washington DC, and currently New York City and I want to talk about customer service. If you are in customer service or you manage an organization that deals with customers, here are some ideas to become more customer focused. 1. View […]

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Managers Who Don’t Enjoy Vacation

It’s summer vacation season and there are still managers and key employees who find it a challenge to take time off – and in many cases can’t take more than one week at a time. Some managers and employees love their work so much that vacation time is more of a chore than a benefit. […]

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Accountability in the workplace

Managers say that they want employees to be more accountable – what does accountability mean? Accountability is where you are given responsibility for a particular area and you are expected to generate results. It also means that you are prepared to suffer the consequences – good or bad – based on your area or department. […]

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Communication Mistakes

We revisit communication from a slightly different perspective. In almost every organization people will complain about communication. The challenge is that communication is such a broad term that it rarely results in a good solution to a problem. 1. More communication doesn’t always mean better communication – when managers and executives hear that they have […]

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Leadership Lessons from the Pit Crew Challenge

I am writing from Houston Texas where I just finished facilitating a team building program called the Pit Crew Challenge. This is an awesome program that uses a real Nascar racing car to teach some valuable lessons and I thought I could share a couple of those lessons. Coaching – In the Pit Crew Challenge […]

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100 Episodes of Leadership Wizard Tips

In celebration of 100 episodes of the Leadership Wizard segment I thought we could look at the top tips that leaders should focus on to be effective: 1. Challenge and Encourage – The leader needs to be focused on helping their team members to grow and stay motivated and that means presenting them with challenges […]

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Preserving Friendships When You Are The Boss

One of the struggles when you are promoted to being a work leader or a supervisor is the likelihood that you will have to balance being a leader and being a friend. Q: Can you give us an example? Where this really can show up is when one of your buddies wants you to give […]

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