The vast majority of new front line supervisors are promoted from within based on their technical skills. They quickly learn that it’s the people dynamic that can be the most frustrating and stressful. One study revealed that most leaders are on the job for 13 years before they get access to leadership training. Learning through […]
Category: Communication
Workplace Conflict – Educate to Overcome Ignorance – Three leadership tips to harness the positive side of workplace conflict
Are you in the majority of people who see conflict as destructive and avoid it at all costs? Or do you see conflict as an essential ingredient to create a healthy organization and reap the rewards of continuous improvement? The root cause of most conflict is ignorance – either I don’t fully understand your perspective […]
3 Destructive Things Leaders Say and Shouldn’t
In more than 25 years working with organizations, we’ve seen and heard lots of… ahem… questionable behavior. There are three cringeworthy phrases that say a lot about a leader’s attitude towards his or her people and contribute to a lack of engagement. Destructive Phrase Number 1: We Don’t Pay You to Think How insulting is […]
Three Leadership Lapses When You’re Too Busy
Slow Down in These Three Areas to Grow Fast Busy clients tell me the same thing, “We are having more ‘good kind’ of problems,” – the kind that come with increased volume, expansion of capacity and new initiatives. As you lay out your ambitious plans for 2016 remember these three specific leadership actions that will […]
Decode the Mysteries of Managing Millennials
Practical Tips for Front Line Leaders to Engage Younger Workers If you believe the statements made by some front line supervisors and managers, you would think that any worker under the age of 25 is determined to do the bare minimum, is unreliable and needs constant coddling. The problem with that thinking and the leadership […]