How should leaders apologize? In a recent Leader Feeder episode, I discussed that one of the first steps to rebuild trust is to offer a sincere apology. A recent study revealed helpful suggestions on the difference between an ineffective and effective apology. Whether you watch a politician, an actor or a business executive apologize, […]
Category: Communication
Your Leadership Journey
Your leadership journey consists of three phases that you need to know about. Let’s look at the three phases that you go through as a leader. The first phase is called the “new leader phase.” The second phase is “I-got-this” phase. And the third and final phase is called the “leadership legacy” phase. New […]
Rebuilding Broken Trust
Rebuilding broken trust is essential in order for your team to be motivated to follow your example. If your team can’t trust you, they won’t be motivated to do what you need them to do. Trust will break down when you, as the leader, promise something to a member of your team, and then […]
Embrace Progressive Discipline
Although difficult, it’s important that every front line leader learns how to embrace progressive discipline as a tool to create behavior change. Before we go any further, let’s make sure we all understand what we mean by progressive discipline. It’s the process of applying increasingly severe consequences when an employee fails to correct a […]
Great Leaders Listen
One of the key leadership attributes that will make you successful is your ability to listen to your group. When you think about some of the people that you consider to be the most effective communicators, chances are that they’re great listeners. When you listen better as a leader a few things will happen: […]