You’ve likely heard the expression, “What gets measured, gets managed.” And companies have improved their capability to measure dozens, or sometimes hundreds of data points that reflect how the business is performing. Unfortunately, managers are falling into the trap of “teaching to the test” which means that they harp on the metrics without coaching the […]
Category: Employee Engagement
Sports coaching vs the voodoo approach
Historically, trainers and coaches rely on the trickle down method of impacting an organization: train or coach the boss and then everyone who reports to that person will change their behavior and the organization will benefit. Or sometimes the opposite approach is taken – put the staff/employees through training, thinking that will change things, only […]
Conflict and change coexist
When you hear the word conflict, it has negative associations with words like argument, war, battle, and disagreement. In reality, conflict should be embraced as being essential to a healthy organization. The majority of employees (and many supervisors and managers) avoid conflict because of the assumption that conflict is destructive. Conflict is expected and desired […]
Want a great culture? Focus on these three things
The culture of your organization will either ensure your long term success or potentially leave your organization vulnerable to external threats. An effective culture leads to innovation, agility, great customer service, higher profit margins and high employee engagement. A weak culture creates and reinforces resistance to change, erratic financial performance, high employee absenteeism and turnover, […]
Should you manage like Steve Jobs?
As I make my way through the biography of Steve Jobs by Walter Isaacson I am struck by the apparent incompatible realities of Steve Jobs. As a manager, especially in his early days, Steve Jobs was as autocratic, manipulative and inconsistent as they come. And yet he transformed several industries, created an incredible amount of […]