Is your organization suffering from standard work stagnation? Standard work and operating procedures can sometimes get out of hand. As a leader, you can put so much emphasis on them that it takes away some of the innovation and flexibility in your work group. Standardizing work is important in an operational environment. Organizations put […]
Category: Leadership
Triage Employee Behaviour Problems
How should you as a front line leader triage employee behaviour problems? As a leader, when determining the consequences to apply to a behavior or performance issue, you’re going to do the same thing that a nurse does in the emergency department – triage. Triage in a hospital means the nurse assesses the severity […]
Serve Colleagues Like Your Boss
Most of us know you should work hard to keep your boss happy. Happy boss, happy career. But have you considered putting the same level of attention into keeping your colleagues happy? Some leaders avoid being helpful to their colleagues, thinking that their only job is to keep their boss happy. Some might even […]
Supporting Behavior Change
When you give an employee feedback you have to always follow up. As a leader, how do you follow up on a corrective conversation to sustain the positive changes that you’ve asked an employee or team member to make? If they make the change, but you don’t recognize it, there is a chance they […]
Doing Nothing Is An Option
Not everything needs your immediate reaction. When do you know it’s the right time to do nothing? Most front line leaders are action oriented. They want to jump in, they want to fix things, they want to make a decision or solve a problem. However, sometimes being action oriented can cause unintended consequences. Remember, […]