Dealing with negative and complaining employees is one of the top frustrations that leaders face. How can you, as a leader, combat the negativity and complaining that you hear from your team? Remember that people who are negative don’t think of themselves as being negative. They just think they’re being conversational or perhaps doing […]
Category: Leadership
How To Deal With Cutbacks
How do you deal with a cutback in labor in your department, or when things start to soften business-wise? As a leader, how you react and handle a workforce reduction will influence the morale and performance of your team. Good news, productivity is up. Your company has found a better way to achieve more […]
Own Management’s Messages
As a front line leader, do you blame senior management or HR when you make an announcement to your team? It’s so important that you own the message you deliver to your team. It’s very easy to fall into the trap of wanting to be liked by your team by just saying, “You know […]
Avoid Standard Work Stagnation
Is your organization suffering from standard work stagnation? Standard work and operating procedures can sometimes get out of hand. As a leader, you can put so much emphasis on them that it takes away some of the innovation and flexibility in your work group. Standardizing work is important in an operational environment. Organizations put […]
Triage Employee Behaviour Problems
How should you as a front line leader triage employee behaviour problems? As a leader, when determining the consequences to apply to a behavior or performance issue, you’re going to do the same thing that a nurse does in the emergency department – triage. Triage in a hospital means the nurse assesses the severity […]