Supervisors often attempt to maintain their relationships and friendships even when they should be focusing on their leadership responsibilities. This can make it a challenge to achieve the results expected by management and difficult to address unacceptable behaviors and performance. In our Front Line Leadership program, we focus on these three tips for balancing leadership […]
Category: Leadership
5 Mistakes Newly Promoted Supervisors Make
I remember my first supervisory job back when I was 22 years old, supervising a group of peers my own age and five people who were many years more senior than I (and many of them had previous management experience). Partly based on a fear of making mistakes and an overactive ego/bravado I made many […]
Give the Freedom to Fix Frustrations
The managers of two different groups I worked with recently both feared that their employees wouldn’t contribute ideas and that the session would be a dud. As it turned out one group identified 36 opportunities for improvement and the other 20 ideas. The opportunities for efficiency and customer impact were very high. The managers were […]
Are you really listening?
If you are like me, your ability to listen fluctuates from being an excellent and attentive listener to being distracted and disinterested. And most of the time, we aren’t fooling anyone – they can tell if we are really listening. I’ve also noticed in myself, that my listening skills tend to fluctuate depending on my […]
Dealing with Unacceptable Employee Behaviors
Fortunately the majority of employees are motivated, pleasant and productive. Unfortunately, the small number of employees with attitude, behavior and performance problems can disproportionately and negatively impact the front line supervisor/manager. Should you accept or correct unacceptable behaviors? Dealing with difficult employee behaviors is a challenge for most supervisors and managers. Unlike a tangible performance […]