Should a leader apologize when he or she makes a mistake, or is it a sign of weakness? In the front line leadership course we have two case studies on balancing friendship and leadership. This is a unique situation faced by supervisors and team leaders who have been promoted from within. One case study deals […]
Category: Leadership
Employees who feel entitled
What do you do with an employee who thinks she deserves a raise or a promotion but there is one thing holding her back – her attitude? Frequently the entitled employee is in a state of denial. Any attempt to confront and correct the attitude is met with contempt. In her own mind, she thinks […]
Caught in the Chaos?
A manager or supervisor’s job should be easier. After all, as long as you have the right people, the right materials, the right information and the right equipment, everything goes smoothly. For most of us this fairy tale scenario only happens on occasion. The rest of the time we are scrambling because one or two […]
Teamwork requires conflict
If the title of this article makes you scratch your head, consider for a few minutes the concept that a strong team with a high degree of trust requires its members to challenge one another. Ian Thomas, a professional speaker from South Africa was using the illustration of a pride of lions and the lessons […]
Misdirected by metrics?
You’ve likely heard the expression, “What get’s measured, gets managed.” And yet, if you pay attention to the wrong metrics or measurements, it can distract both management and employees from desired behaviors. Metrics provide management with the key information needed to make decisions and assess performance in the business. Paying attention to the wrong metrics or […]