Dealing With Accusations
If you’re a front line supervisor or manager, occasionally someone’s going to make some allegations that might turn out to be totally false and inaccurate. How should you, as a leader, respond when somebody levels an accusation about you? First, let’s understand that the reason why somebody would fabricate something to harm your reputation as […]
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Managing Insubordination
Dealing with insubordination is something that you might run into as a front line supervisor, manager, or even as an executive. We’re going to look at what insubordination is, and what you should do about it when you encounter it. Insubordination can be defined in two different ways: one is a work refusal. You ask […]
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Aligning Your Team To Reach Your Goals
How can you get your team aligned to hit their goals? As a leader, you have a few different tools at your disposal. First, realize that if you want your team to achieve different results than before, you’re going to need to take those goals and translate them into behaviors that need to change. You’ve […]
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Why Messages Don’t Make It To The Shop Floor
We are going to look at some of the reasons why executive and management messages never seem to make it to the front line employees. It can be frustrating as a manager and executive when the important decisions you make don’t end up permeating down to the front line employees. You count on the various […]
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Why Safety at Amtrak is a Leadership Problem, Not a Compliance Problem
Amtrak experienced another tragic accident on Sunday that resulted in the death of the train engineer and conductor and injured a reported 116 passengers. While the focus was on the absence of Positive Train Control (PTC) which would potentially have brought the train to a halt without intervention by the crew, the issue might be […]
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How To Provide More Recognition At Work
You don’t have to go to many management or leadership classes to learn that more positive feedback is something that all leaders should be using to motivate their team and encourage them to hit even more ambitious goals. But why don’t leaders give more positive recognition? The number one reason is, when things are busy […]
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Balancing an Open Door Policy with Respect for Chain of Command
We’re going to look at the open door policy, the chain of command, and how you respect that. As a fron tline leader or a senior manager, you want to encourage people to come and talk to you about a variety of different subjects. That’s the open door policy, anyone can talk to anyone at […]
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Better Business Bureau Radio Show Interview
I recently sat down with Ask BBB hosts Jim Swan and Linda Smith to talk business, books and more. The following is a transcript of our interview: Greg Schinkel So here we are, taping the BBB course radio segment, with Jim Swan and Linda Smith from the BBB. Jim Swan I’m Jim Swan. Greg Schinkel […]
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What To Do When You Disagree With Management
As a front line supervisor or manager, you might find yourself in this predicament: you’ve been told by the management team to take a certain message down to your team, but you disagree with it. You’re not buying in personally. How can you handle this? Ask for more clarification. Maybe you don’t understand the background of […]
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Sexual Harassment in the Workplace
Creating a Respectful and Inclusive Workforce Sexual harassment is a serious subject and if you’ve been anywhere near the news lately you’ve seen high profile figures, men of power, who have been accused of sexual harassment. What does this mean for you, as a leader, manager or supervisor in a manufacturing environment? You must take […]
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