Not responding to emails, phone calls or requests could be hurting your reputation and career. There is a tendency these days for people to not get back to people. As you get busier and busier, it’s possible that you’ll start letting things slip, but being less responsive could be hurting your reputation and your career. […]
Tag: engaging employees
Confronting Excessive Personal Breaks
Some employees abuse the system and take advantage of personal breaks. How should you, as a leader, deal with employees who take excessive bathroom or personal breaks? Previously, we talked about how to deal with an employee who has body odor issues. But excessive personal breaks can also be a touchy subject. It’s a common complaint. […]
How Should Leaders Apologize?
How should leaders apologize? In a recent Leader Feeder episode, I discussed that one of the first steps to rebuild trust is to offer a sincere apology. A recent study revealed helpful suggestions on the difference between an ineffective and effective apology. Whether you watch a politician, an actor or a business executive apologize, there […]
Your Leadership Journey
Your leadership journey consists of three phases that you need to know about. Let’s look at the three phases that you go through as a leader. The first phase is called the “new leader phase.” The second phase is “I-got-this” phase. And the third and final phase is called the “leadership legacy” phase. New Leader […]
Embrace Progressive Discipline
Although difficult, it’s important that every front line leader learns how to embrace progressive discipline as a tool to create behavior change. Before we go any further, let’s make sure we all understand what we mean by progressive discipline. It’s the process of applying increasingly severe consequences when an employee fails to correct a […]