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Listening is a key skill for managers and in life in general.
Do people think they are better listeners than they really are?
Yes, most people THINK they listen well. In reality most managers and employees really don’t listen well. I see it in training classes when I give instructions. People usually miss it the first time and sometimes need to hear it three or more times. And then they wonder why employees don’t do what they ask them the first time!
When we teach listening skills there are a number of reasons managers, supervisors and employees do not listen.
We teach managers, supervisors and team leaders to become more effective communicators.
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