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Personalities & Change Resistance

 Read, watch, or both: the following is a transcript of the video above. Many leaders wonder why change initiatives take twice as long as they should. The answer might be simpler than you think. A large part depends on personality styles. Many managers and some supervisors are “drivers” — they have a dominant personality […]

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Personalities & Change Resistance

Many leaders wonder why change initiatives take twice as long as they should. The answer might be simpler than you think. A large part depends on personality styles. Many managers and some supervisors are “drivers” — they have a dominant personality type. There are pros and cons to this personality type. They tend to be […]

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Empower Employee Decision-Making

 Read, watch, or both: the following is a transcript of the video above. Why is it that employees are so good at delegating up to their boss when really the manager or supervisor should be pushing those decisions down to the front line? Think about the kinds of decisions and problems that you’ve been […]

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Empower Employee Decision-Making

Why is it that employees are so good at delegating up to their boss when really the manager or supervisor should be pushing those decisions down to the front line? Think about the kinds of decisions and problems that you’ve been addressing recently. How many of them should have been addressed by the person who […]

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Accountability: Pitfalls at the Front Line

 Read, watch, or both: the following is a transcript of the video above. Accountability means receiving consequences for one’s actions, behaviors, or results. If a team member demonstrates good behaviors and results, front line leaders should offer praise and positive reinforcement. If the results aren’t what they should be, or the pace of work […]

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Accountability: Pitfalls at the Front Line

Accountability means receiving consequences for one’s actions, behaviors, or results. If a team member demonstrates good behaviors and results, front line leaders should offer praise and positive reinforcement. If the results aren’t what they should be, or the pace of work isn’t where it needs to be, or the behaviors are unacceptable, the leader is […]

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To Promote From Within, or Not: That is the Question

Promoting from within is still a good idea, despite many of the pitfalls involved. Most of the people in our training classes report being promoted from within. There are several advantages that come along with it. For instance, they know the work; they have a better understanding of how the company operates, and they already […]

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To Promote From Within, or Not: That is the Question

 Read, watch, or both: the following is a transcript of the video above. Promoting from within is still a good idea, despite many of the pitfalls involved. Most of the people in our training classes report being promoted from within. There are several advantages that come along with it. For instance, they know the […]

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Dealing With Accusations

 Read, watch, or both: the following is a transcription of the video above. If you’re a front line supervisor or manager, occasionally someone’s going to make some allegations that might turn out to be totally false and inaccurate. How should you, as a leader, respond when somebody levels an accusation about you? First, let’s […]

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Dealing With Accusations

If you’re a front line supervisor or manager, occasionally someone’s going to make some allegations that might turn out to be totally false and inaccurate. How should you, as a leader, respond when somebody levels an accusation about you? First, let’s understand that the reason why somebody would fabricate something to harm your reputation as […]

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