How to Resolve Conflict Associated with Change and Continuous Improvement

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How to Resolve Conflict Associated with Change and Continuous Improvement

When you introduce change into your workgroup, it will inevitably cause conflict. There will be differences of opinion on the current situation, the future goal and the best method or path to go from where you are now to where you need to be. This type of conflict is healthy because it engages your team […]

How to Motivate Employees

How to Motivate Employees

Most leaders think that employees are only motivated by one thing: money. We can probably all agree that earning money is important in terms of paying bills and living a desired lifestyle. As a front line leader, if we think that employees are only motivated by money we’ll fail to recognize that there are a […]

The Importance of Explaining WHY

The Importance of Explaining WHY

Dr Ellen Langer, Harvard Psychology Professor, did an interesting experiment using lineups of students waiting to make photocopies in the Harvard University library. In round one of the experiment, she had one of her graduate students go up to the front of the line and ask, “Can I get in front of you to make […]