Whenever a leader is within the sightline of his or her employees, communication is occuring. What message is your face and body language communicating without you even having to open your mouth? Communication continues to be a problem for virtually every organization. You would think that after recognizing the problem for this long we would […]
Category: Teamwork
Frustrations be gone
Do you want to be less frustrated at work? An engineering manager shared an insight in a leadership course I was teaching a couple of weeks ago. He said that being frustrated is simply a sign that you are avoiding dealing with an issue or concern. Dictionary.com shows a number of definitions for frustration […]
Massacre of Morale: How to Diagnose and Repair a Rapid Decline in Morale and Attitude
It caught me by surprise to see a dramatic change in morale and attitude with a client I have worked with on a number of occasions. When I last met with them in early 2008, everything was very positive and productive. Then, just recently I came back in to do a refresher session and was […]
Disconnected Leadership: How to align senior management and front line leaders
“My boss needs to take this course.” This is what we hear from supervisors and team leaders who take our front line leadership course. On the other side of the equation I hear the frustrations of senior executives as they question why the rest of the organization doesn’t “get with the program” in terms of […]
Modelling the McJob: Why Managing Like McDonalds Might Be Good For Employees
Last Wednesday (May 5th) was McHappy Day at McDonalds Canadian operations. It is a big fundraiser for Ronald McDonald Houses across Canada. I had the priviledge of working as a volunteer that day for the fifth time. I’m guessing they took a look at my performance reviews from 1983 when I worked at McDonalds […]