Last week I spoke to a group of high school students who were planning to enter the workplace directly from grade 12. I thought I would share some observations with listeners who might also benefit: – First Impressions are crucial – most people still judge a book by it’s cover so make sure you set […]

Sometimes managers can get lulled into complacency thinking that just because employees keep their heads down and keep their thoughts to themselves that they are happy, when in reality they may be masking disatisfaction. Q: How do you identify a passive person? A: A passive person is actually defensive, it’s just that they choose to […]

Sometimes managers will tell me that they find it difficult to deal with conflicts between two employees – because of the conflict, the employees don’t work well together and the manager may find that flexibility is dimished because they have to keep the employees separated. So the question is – what should the manager do […]

The issue of overprotective parents has been noted in schools and organized activities and what many people may not know is that it is spilling over to university, college and even the workplace. At first I was amazed to hear that parents of children in their late teens and early 20’s were setting up meetings […]

There is a tendency whenever a problem pops up to think that revising the policy and procedure will fix the problem. Often its a knee jerk reaction to an employee who abuses a rule or guideline or a manager who is inconsistent. Often the result is that everyone gets punished for the transgressions of the […]