We learn best from experience. Even though the school of hard knocks is time consuming and expensive, no amount of management training can completely prepare you for what you will experience as a manager. On your leadership journey, seek out and savour these valuable lessons: Enjoying Success and Experiencing Failure While most of us prefer […]

Now that 2008 is behind us, its time to get back to work and make 2009 better than ever. There are two areas that you can generate breakthrough results in 2009: 1. Customers In a difficult business environment, customers are very fragile and need to have good reasons to part with their money. They still […]

As the holidays approach, many of us are going to spend more time than usual with family members. And while most of that time is going to be filled with joy, it’s possible that some family members might get on our nerves, so here are some ideas to keep conflicts to a minimum. Aggravation comes […]

Employees often take their cues from what the manager or supervisor pays attention to. Although bosses and parents might want employees and kids to “Do as I say, Not as I do” the reality is that employees are often paying attention to what their boss does, more so than what he or she says. We […]

Some managers are too tough – they demand results and don’t care how employees feel. Initially, the tough manager sees results rise, however as time goes on, employees get demotivated and leave the organization. Results then start to decline and the tough boss gets even more demanding and a spiral begins that either costs the […]