I realize that companies like AIG, General Motors and Chrysler have their backs against the wall and face the alternatives of either accepting a government bailout or declaring bankruptcy. Isn’t it interesting the kind of scrutiny they are now and will continue to receive because they said yes to government assistance? It’s kind of the […]

The impact that training and experience can bring to your organization can be dramatic. Continental Connection Flight 3407 experienced icing conditions and crash landed on February 12th outside Buffalo New York killing 49 people on board and one person on the ground. Captain Marvin Renslow was the pilot of that flight. Captain Renslow had only […]

Listening is a key skill for managers and in life in general. Do people think they are better listeners than they really are? Yes, most people THINK they listen well. In reality most managers and employees really don’t listen well. I see it in training classes when I give instructions. People usually miss it the […]

Recently I picked up a new coaching client and he left his previous employer because his newly promoted boss went from being collegial and consultative to being demanding and autocratic. The company lost a great executive and now has to find or promote a replacement and deal with that individual’s learning curve. What’s interesting is […]

Imagine if your organization could take the best attributes of the best employees and replicate those behaviours throughout the organization. Chances are that a small percentage of your workforce generates a large percentage of your results. They sell more, screw up less, waste less and raise the bar for those around them. If you had […]