Front Line Leadership Training

Front Line Leadership

Imagine Your Supervisors, Team Leaders, Lead Hands and Front Line Leaders Acting as a Consistent Leadership Team

Many front line leaders are promoted based on being great workers only to discover that achieving results through others is a challenge. Discover how the Front Line Leadership training program can develop the leadership and supervisory skills of your front line supervisors, team leaders, lead hands and managers. Review the topics, see how your participants will apply their learning, explore the many delivery methods and then contact us to discuss your specific needs.

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Topics

Front Line Leadership - Core Topics

Included in most Front Line Leadership training programs. Can be customized to your needs.

Expectations of a Front Line Leader

The leader’s role in achieving the desired results while maximizing employee involvement.
Your role in the organization’s leadership team – why leaders often feel caught in the middle between management expectations and the needs of front line employees.
Why you should own your message with your team instead of blaming HR or Senior Management.
How to be consciously competent in your leadership role.

Leading By Example

The shortage of great leaders.
Characteristics of leaders, including a self-assessment of your leadership effectiveness.
Getting feedback from your team on your leadership approach.
How to lead by example.
The impact of leadership style on productivity and employee satisfaction.
Creating a vision for your team to be more productive and less reactive.
Avoiding the leadership trap by getting employees to think for themselves and be accountable.
Balancing leadership and friendship.

Motivating and Engaging Employees

Reflecting on when you were the most motivated and whether you are providing these opportunities to your team.
How your beliefs about others influences their behavior and performance.
How workgroup behavior and performance are a reflection of the leader.
Reasons employees don’t perform and how to correct and prevent them.
Motivating factors: The three most important actions a leader can do to create a motivational climate.
Different types of motivation – fear, incentive and attitude.

Effective Communication

Thinking before you speak – what you want to communicate.
The impact of what you say, how you say it and your body language.
How to be more persuasive and influential.
How to communicate with your manager.
Improving your listening skills.
How to prepare for and conduct a challenging conversation.

Leading Change

Why, as the leader, you need to buy into change first.
Understanding resistance to change and how to overcome it.
How change can be a positive motivator.
How to simplify the change, encourage the team and make it easier to change.

Correcting Unacceptable Behavior and Performance

Understanding your role in the coaching, confronting and correcting process.
Why it is important to say something when you see something.
How to comment on a performance, safety or quality issue.
How to address difficult situations and unacceptable behaviors.
When to involve your supervisor or manager.

Empowerment, Accountability and Training

Why most employees rely on their leader to make every decision, answer every question and solve every problem instead of being more self-sufficient.
How to get employees to take ownership of their work by clarifying expectations and applying positive and corrective consequences.
Six steps to more effective on-the-job training.

Managing Conflict

Recognizing that conflict is necessary and expected when implementing change.
Understanding that conflict, change and continuous improvement often co-exist.
Understanding you own conflict style and recognizing that different situations may require a different approach.
Remaining constructive when dealing with passive or aggressive employees and peers.
How to mediate conflict between two employees

Front Line Leadership - Optional Topics

Depending on your needs, these leadership topics can either be included or excluded. Or consider these topics for future training sessions.

Leadership Style Inventory

A comprehensive self-assessment (360 also available) to determine how constructive, passive or aggressive you are as a leader
Quantify whether you are too tough or too easy on your team and how to be more constructive in your approach
Develop an action plan to transition from defensive behavior to being a constructive leader

Personal and Career Success

Taking ownership of, and thinking about your own goals and personal development
Positioning yourself to be more effective in your current role
Preparing for future advancement and promotion
How to achieve greater personal fulfillment

Performance Management

The importance of providing regular performance feedback
Conducting an effective performance review
Using a performance conversation to lift the performance of each team member
How to give regular coaching and corrective feedback

Problem Solving and Decision Making

Understanding the advantages of using a team-based approach to problem solving
Most problem solving is actually symptom-solving because it fails to address the root cause
Defining the problem: A clear understanding of what the problem is can go a long way to solving it
Problem solving tools
Evaluating multiple options and deciding on the best course of action based on benefits and risk

Pit Crew Challenge

This premium experiential program uses a real NASCAR race car to drive home learning points in an unforgetable experience
Participants learn crucial lessons on teamwork, listening to the customer, de-siloing, coaching and more
Participants are grouped into teams of five to seven, change four tires on a race car under the clock and benchmark their time and improve it
This exercise requires additional investment and logistics needs - discuss how it can enhance your program

Building a Winning Team

The power of teamwork
Combining problem solving and team building, this session uses a survival simulation to teach how to extract maximum contribution from each person and achieve the best possible solution to problems and decision making
Embracing diversity

Applying The Learning

Insights and Commitments

Training participants document specific insights and action items from each session. They share this with their manager and put new behaviors into immediate application on the job.

Application Journals

Participants are expected to document what they apply from the training and the impact on their department. This ensures accountability and provides documented evidence that the training generated the desired results.

Live In-class Polling

Your participants will be engaged using live, in-class electronic polling. Utilizing the latest in learning technology allows us to maximize buy in and participation from all participants.

Multimedia and Video

Your front line leaders will enjoy how we incorporate videos – many that we have produced and some Hollywood clips as well. They will actually look forward to attending every training session.

Coaching Meetings

In order to help the managers reinforce the training, we provide coaching notes, and encourage a brief coaching conversation between training sessions.

Sustainability

When training is viewed as a process instead of an event, it will be more likely to create a more positive and more proactive leadership approach in your supervisors, managers and team leaders. To support a sustainable change we can provide follow-on sessions periodically so your team is continuously learning.

Measurable Projects

As an option, each participant can select a management-approved project that generates a measurable return on investment. In this way the training pays for itself many times over.

Individual Development Plans

If you want your people to take a longer term view of their leadership development we can help them create an Individual Development Plan and share it with their manager and human resources.

Delivery Options

In-Person Training

Have training delivered at your site focused on your needs, on your schedule, or send your front line leaders to a public workshop. Contact us to discuss the best approach to build the skills of your leadership team.

Onsite Training & Development

Have us work onsite with your supervisors, managers and team leaders to create a consistent leadership team. Full-day or half-day sessions can be scheduled around your multi-shift operation. Topics include managing conflict, respectful communication, increasing accountability and much more.

Public Workshops & Courses

Enrol your supervisors, managers and team leaders in a public workshop to build their leadership skills in communication, managing conflict, motivating employees, increasing accountability and much more.

On Demand Training

Explore the options below if you want to access training resources and manage the process at your pace. Whether you subscribe to the Front Line Leadership Video Library or access Webinars On-Demand or want to license our leadership content to deliver inside your organization, we can help.

Video Training Library

Give your front line supervisors, managers and team leaders the skills they need using our extensive Front Line Leadership video library and discussion questions.

Webinars On Demand

Access the leadership content you want on your schedule when it's convenient for your team. These pre-recorded webinars cover the essential front line leadership topics your supervisors, managers and team leaders need.

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Explore the options for training your front line leaders