Should a leader apologize when he or she makes a mistake, or is it a sign of weakness? In the front line leadership course we have two case studies on balancing friendship and leadership. This is a unique situation faced by supervisors and team leaders who have been promoted from within. One case study deals […]
Tag: engaging employees
Caught in the Chaos?
A manager or supervisor’s job should be easier. After all, as long as you have the right people, the right materials, the right information and the right equipment, everything goes smoothly. For most of us this fairy tale scenario only happens on occasion. The rest of the time we are scrambling because one or two […]
Teamwork requires conflict
If the title of this article makes you scratch your head, consider for a few minutes the concept that a strong team with a high degree of trust requires its members to challenge one another. Ian Thomas, a professional speaker from South Africa was using the illustration of a pride of lions and the lessons […]
Misdirected by metrics?
You’ve likely heard the expression, “What get’s measured, gets managed.” And yet, if you pay attention to the wrong metrics or measurements, it can distract both management and employees from desired behaviors. Metrics provide management with the key information needed to make decisions and assess performance in the business. Paying attention to the wrong metrics or […]
Hiding behind your keyboard?
For all the productivity improvements technology has brought us, there is a dark side and it is impacting employee engagement and management effectiveness. I’m talking about the tendency to send emails instead of going and talking to people. In extreme cases it might even be to the person in the office or cubical next door. […]