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Interpersonal skills are an important quality that all successful leaders must have. This poses a big challenge for you as a front-line leader because chances are you were promoted based on your technical skills, not necessarily your interpersonal skills.
Work on harnessing those personal employee-oriented conversations and interactions. This will in turn drive up performance metrics and create a more cohesive team.
Use these three tips to improve your interpersonal skills to effectively drive up the performance of your team:
It is not the other way around. Processes do not drive people.
Your people can make or break a process, including a process that is not consistent or viable. If you have a good team that pulls together, they’ll make even a weak process perform well.
There is so much to do in your typical day as a front-line supervisor or team leader that it is easy to forget to interact with your team. You need to build camaraderie and commitment to one another so that when things become stressful, your team can perform at maximum potential.
If you want to grow the results of your department, you need to start growing the team members in your department. That means looking at the things that they are good at and the things that they could do even better. Spend time coaching and training and developing them so that they can unleash more of their capabilities to help you hit your numbers consistently and at a higher level.
Once you have worked on your interpersonal skills, that is where we come in.
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