Leaders need to clarify what employees are trying to say

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Leaders need to clarify what employees are trying to say

Even when the leader is trained to be a more effective communicator, it is quite possible that the leader’s frustration with employees might derail any improvement in communication skills. Without training everyone on how to be a better communicator, the leader can take some steps to help ensure that employees get their point across. We’ll […]

Employees Listen With Their Eyes

Whenever a leader is within the sightline of his or her employees, communication is occuring. What message is your face and body language communicating without you even having to open your mouth? Communication continues to be a problem for virtually every organization. You would think that after recognizing the problem for this long we would […]

Modelling the McJob: Why Managing Like McDonalds Might Be Good For Employees

Last Wednesday (May 5th) was McHappy Day at McDonalds Canadian operations. It is a big fundraiser for Ronald McDonald Houses across Canada. I had the priviledge of working as a volunteer that day for the fifth time.   I’m guessing they took a look at my performance reviews from 1983 when I worked at McDonalds […]