How much information should a leader really share with employees? Some bosses are like Col. Jessup played by Jack Nicholson in A Few Good Men in thinking their employees “can’t handle the truth.” Communication continues to be cited as a problem in nearly all organizations. Solving communication problems is kind of like finding a cure […]
Category: Communication
Making amends
Should a leader apologize when he or she makes a mistake, or is it a sign of weakness? In the front line leadership course we have two case studies on balancing friendship and leadership. This is a unique situation faced by supervisors and team leaders who have been promoted from within. One case study deals […]
Caught in the Chaos?
A manager or supervisor’s job should be easier. After all, as long as you have the right people, the right materials, the right information and the right equipment, everything goes smoothly. For most of us this fairy tale scenario only happens on occasion. The rest of the time we are scrambling because one or two […]
Teamwork requires conflict
If the title of this article makes you scratch your head, consider for a few minutes the concept that a strong team with a high degree of trust requires its members to challenge one another. Ian Thomas, a professional speaker from South Africa was using the illustration of a pride of lions and the lessons […]
Hiding behind your keyboard?
For all the productivity improvements technology has brought us, there is a dark side and it is impacting employee engagement and management effectiveness. I’m talking about the tendency to send emails instead of going and talking to people. In extreme cases it might even be to the person in the office or cubical next door. […]