Dear Santa, I have been a good employee all year and wish that you could help my manager bring me the following gifts this season. They would help me become happier and more productive next year. Give me the gift of clear expectations – help my manager become more clear in what he or she […]
Category: Communication
What do you put up with?
Chances are that you have at least two or three significant and aggravating people issues that you know you SHOULD do something about and haven’t. A few examples: An employee or peer who complains constantly and is “high maintenance. A manager who is completely lacking in leadership skills and treats his peers and/or employees with […]
Multi-location operations – why performance and profitability varies from store to store
I probably shouldn’t have been thinking about business when I was supposed to be enjoying a meal out with my wife and daughter. We headed down to the closest location of a national italian restaurant chain. Based on previous experiences, it wasn’t my first choice. I should have trusted my gut. The men’s washroom was […]
Leaders Don’t Allow Tasks to Take Time Away from People
With business demands and the amount of information increasing, it is tempting for managers to hunker down and spend most of their attention on tasks – dealing with customer/supplier issues, operational issues, answering email, endless meetings and the never ending to-do list. By spending so much time on tasks, the leader tends to spend less […]
New Audio Program Helps You Get Buy-in to Your Great Ideas
Have you experienced the situation where you think you have been clear in communicating what you want and need, only to be disappointed and frustrated when others do not buy in enthusiastically? Even the most thought-out, logical arguments might create unexpected resistance. That’s exactly why Dr. Peter DeShane and I collaborated to create a brand […]