Instead of complaining about problems, try converting them into projects to improve your department. Here are three tips for converting problems into projects. Tip number one: don’t just accept the problem, be determined to fix it. It can be tempting to complain about things that frustrate you instead of looking for a solution, but […]
Category: Conflict
Dealing with Worker to Worker Accusations
How should you as a leader, deal with worker to worker accusations? What happens when one worker tells you something that another worker might be doing? This can be a touchy situation for many leaders because the informant likely wants you to take action and say something to another worker, however, you may not […]
Don’t Let Bad Behavior Slide
How do you correct some of the unacceptable behavior and performance in your team? One of the top topics people look to us to deliver to their front line teams is how to deal with unacceptable behaviors that workers can sometimes give their supervisor. Keep this advice in your tool kit, because you will […]
Cooling Off Heated Conflicts
How do you as a front line leader, cool people down when they’re having an emotional or heated argument? Sometimes front line leaders struggle with knowing how to deal with two employees or team members who are having a heated argument. Being in a hot work environment, where people are working long hours and […]
How Should Leaders Apologize?
How should leaders apologize? In a recent Leader Feeder episode, I discussed that one of the first steps to rebuild trust is to offer a sincere apology. A recent study revealed helpful suggestions on the difference between an ineffective and effective apology. Whether you watch a politician, an actor or a business executive apologize, […]