When asked, the majority of executives, managers and supervisors agree that they frequently make decisions, answer questions and solve problems that should be handled at one or two levels below them. By handling these problems, decisions and questions at the wrong level, the organization is experiencing a kind of waste. Wasted talent, reduced quality and […]
Category: Leadership
Negativity saps productivity
After nearly five years since my last flight as a private pilot, it felt great to get out flying again with an instructor. It was amazing how much past knowledge came back so quickly. That shows the power of repetition from the original flight training nearly 10 years ago! And speaking of repetition… it seems […]
Hiding in plain sight
Have you ever worked for a manager who was extra fussy about policies, procedures and doing things in a very specific way? One of the exercises in our Front Line Leadership program involves having participants act out different leadership styles to see how they impact results and employee satisfaction. One of the styles is called […]
Faults of a few create punishment for all
Have you ever thought about how many of your policies and procedures exist because a few people broke the rules? In a similar way we all have to endure travel headaches because of the actions of a few individuals. Some policies, procedures and regulations are helpful in establishing expectations. Sometimes we go too far and […]
Commit or Omit?
The vast majority of bosses don’t intentionally want to make employees miserable – usually it happens completely by accident! Whether it is an act of ‘commission’ or an act of ‘omission’, the results can be destructive. A front line supervisor, manager or team leader can make things better or worse, both with what they DO […]