Admit it; you’ve had managers you wanted to see succeed and you’ve likely worked for others that you didn’t respect or trust. And you’ve had occasions where you threw everything you had at your job and other times where you dialed it back to idle. Managers and supervisors often think that the wages or salary […]
Category: Performance
Mistakes of Managing to the Metrics
You’ve likely heard the expression, “What gets measured, gets managed.” And companies have improved their capability to measure dozens, or sometimes hundreds of data points that reflect how the business is performing. Unfortunately, managers are falling into the trap of “teaching to the test” which means that they harp on the metrics without coaching the […]
Sports coaching vs the voodoo approach
Historically, trainers and coaches rely on the trickle down method of impacting an organization: train or coach the boss and then everyone who reports to that person will change their behavior and the organization will benefit. Or sometimes the opposite approach is taken – put the staff/employees through training, thinking that will change things, only […]
Want a great culture? Focus on these three things
The culture of your organization will either ensure your long term success or potentially leave your organization vulnerable to external threats. An effective culture leads to innovation, agility, great customer service, higher profit margins and high employee engagement. A weak culture creates and reinforces resistance to change, erratic financial performance, high employee absenteeism and turnover, […]
Helping or Harping?
When front line supervisors and managers are asked to share some of the characteristics of the best manager or supervisor they had ever worked for, they will include “supportive” on that list. One participant was even more emphatic – his best boss was focused on “helping” not “harping”. A boss who is constantly critical and […]