Open Issue Irritation As you move towards building a more constructive and engaging culture, one area that can positively impact employee engagement is how well the supervisors and managers identify, record, implement and close-out employee suggestions, issues, questions and concerns. Also, if too many issues and concerns drag on and on, it can open the […]
Category: Performance
Dealing with Unacceptable Employee Behaviors
Fortunately the majority of employees are motivated, pleasant and productive. Unfortunately, the small number of employees with attitude, behavior and performance problems can disproportionately and negatively impact the front line supervisor/manager. Should you accept or correct unacceptable behaviors? Dealing with difficult employee behaviors is a challenge for most supervisors and managers. Unlike a tangible performance […]
Forty percent of employee motivation is optional
Admit it; you’ve had managers you wanted to see succeed and you’ve likely worked for others that you didn’t respect or trust. And you’ve had occasions where you threw everything you had at your job and other times where you dialed it back to idle. Managers and supervisors often think that the wages or salary […]
Mistakes of Managing to the Metrics
You’ve likely heard the expression, “What gets measured, gets managed.” And companies have improved their capability to measure dozens, or sometimes hundreds of data points that reflect how the business is performing. Unfortunately, managers are falling into the trap of “teaching to the test” which means that they harp on the metrics without coaching the […]
Sports coaching vs the voodoo approach
Historically, trainers and coaches rely on the trickle down method of impacting an organization: train or coach the boss and then everyone who reports to that person will change their behavior and the organization will benefit. Or sometimes the opposite approach is taken – put the staff/employees through training, thinking that will change things, only […]