After nearly five years since my last flight as a private pilot, it felt great to get out flying again with an instructor. It was amazing how much past knowledge came back so quickly. That shows the power of repetition from the original flight training nearly 10 years ago! And speaking of repetition… it seems […]
Category: Performance
Faults of a few create punishment for all
Have you ever thought about how many of your policies and procedures exist because a few people broke the rules? In a similar way we all have to endure travel headaches because of the actions of a few individuals. Some policies, procedures and regulations are helpful in establishing expectations. Sometimes we go too far and […]
Commit or Omit?
The vast majority of bosses don’t intentionally want to make employees miserable – usually it happens completely by accident! Whether it is an act of ‘commission’ or an act of ‘omission’, the results can be destructive. A front line supervisor, manager or team leader can make things better or worse, both with what they DO […]
Making amends
Should a leader apologize when he or she makes a mistake, or is it a sign of weakness? In the front line leadership course we have two case studies on balancing friendship and leadership. This is a unique situation faced by supervisors and team leaders who have been promoted from within. One case study deals […]
Employees who feel entitled
What do you do with an employee who thinks she deserves a raise or a promotion but there is one thing holding her back – her attitude? Frequently the entitled employee is in a state of denial. Any attempt to confront and correct the attitude is met with contempt. In her own mind, she thinks […]