Have you ever experienced that strange feeling of déjà vu, but in reverse? You visit one location of a favorite restaurant chain and have a fantastic experience—clean environment, friendly staff, quick service. But then, you visit another location of the exact same chain across town, perhaps operating under the same franchise agreement and systems, only […]
Category: Top Performance
Jonathan Chase: Connecting with Team Members and Driving Engagement
Employee engagement is the lifeblood of any successful operation. Organizations need to foster a culture where employees feel connected to the company’s mission, motivated to contribute their best efforts, and empowered to make a difference.
James Ott on Lean Leadership: Building a Culture of Continuous Improvement
Lean is a management philosophy that focuses on maximizing value for customers by minimizing waste and creating a culture of continuous improvement. It is about empowering employees at all levels to identify and solve problems, streamline processes, and deliver exceptional results.
How to Become a More Proactive Frontline Leader
Simply reacting to problems will allow you to survive, but it’s not enough. For organizations, departments, and teams to thrive, frontline leaders need to be proactive. This means anticipating challenges, taking initiative, and guiding their teams toward success—before issues even arise!
Rick Taborda: A Recipe for Operational Excellence
Operational excellence, at its core, is about reaching peak performance in every aspect of an organization. It is an ongoing journey of improvement, innovation, and surpassing expectations. We recently welcomed guest Rick Taborda from RDJ Bakeries on the Accelerating Operational Performance podcast to speak about his experiences, and he shares valuable insights on leadership and operational excellence.